Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order item, you are purchasing a product that is not yet in stock or is being made to order.
Full payment is required at checkout to confirm your pre-order. Production will commence once the advertised pre-order window has closed, with estimated production and dispatch timeframes outlined on the relevant product page.
Pre-orders cannot be modified or cancelled once placed. Please ensure all order details, including sizing, personalisation and customisation, are correct before completing your purchase.
If your item arrives faulty, damaged or incorrect, please contact us to arrange a resolution in accordance with our Returns & Refunds Policy and your rights under Australian Consumer Law.
You will receive an email notification once your order has been shipped or is ready for collection.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.